Shipping policy

Domestic and International Shipping Policy

Shipment processing time

Processing times may be delayed. Processing times are generally within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business. 

Shipping rates and delivery estimates

 Europe Shipping Rates

Shipment method

Estimated delivery time

Shipment cost

Basic 

20-40 Business days 

Free

Standard

17-28 Business days 

€6

Premium

7-15 Business days 

€30

(As a result of the Brexit referendum, The United Kingdom is not liable for free shipping.)

Rest Of World Shipping Rates

 Shipment method Estimated delivery time Shipment cost
Basic  20-40 Business days  €6,00
Standard 17-28 Business days  €12,00
Premium 7-15 Business days  €35,00

(These shipping rates may not apply to every country)

 

Countries that are not subject to our shipping policy.

Shipment confirmation and order tracking

The tracking number is obtained up to 7 days after purchase.

Customs, duties, and taxes

TWƎNTY is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

TWƎNTY is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.