Shipping policy
Domestic and International Shipping Policy
Shipment processing time
Processing times may be delayed. Processing times are generally within 3-5 business days* although currently those times vary due to the issues relating to COVID-19 and government orders and the impact to our business.
Shipping rates and delivery estimates
Europe Shipping Rates
|
Shipment method |
Estimated delivery time |
Shipment cost |
|
Basic |
20-40 Business days |
Free |
|
Standard |
17-28 Business days |
€6 |
|
Premium |
7-15 Business days |
€30 |
(As a result of the Brexit referendum, The United Kingdom is not liable for free shipping.)
Rest Of World Shipping Rates
| Shipment method | Estimated delivery time | Shipment cost |
| Basic | 20-40 Business days | €6,00 |
| Standard | 17-28 Business days | €12,00 |
| Premium | 7-15 Business days | €35,00 |
(These shipping rates may not apply to every country)
Countries that are not subject to our shipping policy.
Shipment confirmation and order tracking
The tracking number is obtained up to 7 days after purchase.
Customs, duties, and taxes
TWƎNTY is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
TWƎNTY is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.