Shipping policy
Domestic and International Shipping Policy
Shipment processing time
All orders are processed within 20-40 Business days.
Due to COVID-19, delays may occur.
Shipping rates and delivery estimates
Shipment method |
Estimated delivery time |
Shipment cost |
Basic |
20-40 Business days |
Free |
Standard |
17-28 Business days |
€15 |
Premium |
7-15 Business days |
€25 |
Free shipping doesn't extend to some countries out of Europe or countries that don't except E-Packet
Countries that are not subject to our shipping policy.
Shipment confirmation and order tracking
The tracking number is obtained up to 72 hours after purchase.
Customs, duties, and taxes
TWƎNTY is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
TWƎNTY is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.