Shipping policy

Domestic and International Shipping Policy

 Shipment processing time

All orders are processed within 20-40 Business days.

Due to COVID-19, delays may occur.

Shipping rates and delivery estimates

 

Shipment method

Estimated delivery time

Shipment cost

Basic 

20-40 Business days 

Free

Standard

17-28 Business days 

€15

Premium

7-15 Business days 

€25

Free shipping doesn't extend to some countries out of Europe or countries that don't except E-Packet

Countries that are not subject to our shipping policy.

Shipment confirmation and order tracking

The tracking number is obtained up to 72 hours after purchase.

Customs, duties, and taxes

TWƎNTY is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

TWƎNTY is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.